Warranty

Warranty protected ✅ - Verified by Authorized Yonex Dealer (NYDHI)

At NYDHI, we stand behind every product we sell and assist customers with all manufacturer warranty claims.
Please review the warranty guidelines below carefully before submitting a claim.

General Warranty Terms

• Manufacturer warranties apply to all products sold by NYDHI, except shuttlecocks.

• Warranties cover manufacturing defects in materials or workmanship only.

• Warranties do not cover:

  • Normal wear and tear

  • Misuse, mishandling, or neglect

  • Accidental or impact damage

  • Unauthorized modification or repair attempts

• The warranty relationship exists between the manufacturer and the end customer.

• NYDHI provides after-sales support (invoice verification, communication assistance) but does not issue refunds or replacements for manufacturer warranty cases.
  

• The manufacturer’s decision regarding approval or denial of any claim is final.

Badminton Rackets

• Coverage: 1-year manufacturer warranty against manufacturing defects in materials or workmanship.

• Not Covered: Accidental damage, broken strings, or normal wear and tear.

• Resolution: If the manufacturer confirms a defect, a replacement racket frame (same model or equivalent) will be provided.

• Important: Do not cut or remove strings before inspection — doing so voids the warranty.

• Processing Time: Typically 3–4 months for the complete process, including shipping and inspection.

• Shipping: Customer ships the racket directly to the manufacturer.
  Contact info@nydhi.com for instructions and return address.

Badminton Shoes

• Coverage: 1-month manufacturer warranty from the date of purchase.

• Covers: Manufacturing defects in stitching, sole bonding, or material workmanship.

• Not Covered: Normal wear, outsole abrasion, or moisture damage from play.

• Resolution: Replacement or repair determined by the manufacturer after inspection.

Apparel, Bags, Grips, Strings, and Accessories

• Covered only for manufacturing defects (e.g., broken zippers, stitching defects, or defective grips).

• Normal wear, fading, or string breakage from use are not covered.

• Contact info@nydhi.com with clear photos and your invoice for assessment.

Shuttlecocks

• Shuttlecocks are not covered under manufacturer warranty, as they are consumable items affected by humidity, usage, and storage conditions.

Warranty Claim Instructions

1. Contact NYDHI at info@nydhi.com to obtain the manufacturer return address and approval steps.

2. Do Not Alter the Product — keep strings, tags, and packaging intact.

3. Pack Securely using original packaging whenever possible.

4. Ship to Manufacturer using a trackable courier service.

5. Include Documentation: invoice or packing slip.

6. Allow 3–4 months for the full process (shipping + manufacturer inspection + decision).

Price Match Guarantee

NYDHI guarantees the lowest price on every item we sell.
If you find a lower advertised price within 5 days of purchase, we’ll refund the difference.

Conditions:

• Same product, model, and model year.

• Sold by an authorized U.S. retailer.

• Price must include shipping and taxes.

• Excludes coupons, bundle offers, or clearance promotions.
  Email info@nydhi.com for verification.

Shipping Damage Claims

If your order arrives damaged during shipping, please email info@nydhi.com with:

1. Photos of the outer shipping box showing damage.

2. Photos of the damaged product.

3. The serial number, if applicable.

Once verified, our team will assist with replacement or claim processing.