Warranty

Yonex Badminton Rackets Yonex provides a 1 year Manufacturer Warranty for all Rackets purchased. This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Yonex decides that a racket has a Manufacturer defect,Yonex USA will provide a new racket (frame only). Customer will ship the racket to Yonex USA if the racket is purchased from Nydhi. Please do not cut the string as this voids all warranty. The entire process usually takes approximately 3-4 months.

Victor Badminton Rackets Victor provides a 1 year Manufacturer Warranty for all Rackets purchased. This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Victor decides that a racket has a Manufacturer defect, Victor Canada will provide a new racket (frame only). Customer will ship the racket to Victor Canada if the racket is purchased from Nydhi. Please do not cut the string as this voids all warranty. The entire process usually takes approximately 3-4 months.

Instructions for Warranty

1. Without cutting or removing the strings from racket, please package the racket in its original packaging. Nydhi is not responsible for any damages for the package while in transit. Please email us at info@nydhi.com, for a Warranty Claim request. Please write the Warranty Claim number on the outsideof the box as given to you by request for a Warranty Claim.

2. Ship the package to the address below. It is recommended to use a courier with a tracking number. 
ORYX SYSTEMS INC,
1308 Woodbridge Commons Way,
Iselin, NJ, 08830

3. Include a copy of the invoice or packing slip with order.

4. Your warranty will be processed within 3-4 months upon receipt of package. This includes time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket.

5. If your racket is replaced you will be responsible for any additional shipping charges and stringing services.

     

    Return Policy

    How do I return an item?

    Nydhi offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned, subject to a 15% restocking fee, less shipping charges, within 30 days of the order completion date

    Exchanges can only be accepted for items that remain in the new, unused condition, with all original packaging intact. Any items showing signs of usage or opened packaging will not be accepted.

    Unused products more specifically means:

    Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Nydhi, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

    All Other Items: must remain in new condition, with original packaging, unopened, and with all tags and/or stickers intact.

    All Returns/Exchange must be sent back to Nydhi, in a shipping box, using pre-paid shipping, insured, with a tracking number to the address below. All Returns/Exchange must also have the order number or a return authorization code written on the outside of the shipping box, any that do not have this code will be returned to sender at sender's expense. In order to receive a Returns/Exchange authorization code, the buyer must contact Nydhi and receive a return authorization code at returns@nydhi.com. 

    For all returns, the customer must contact us at returns@nydhi.com within the 30 day period, from the order completion date, for detailed instructions and also to receive a return authorization code. If an item is determined defective, it can be exchanged or returned for a replacement item or a refund.

     

    Price Match Guarantee

    Nydhi guarantees the lowest prices for everything that we sell. If you find any item for a lower price within 5 days of your purchase from Nydhi, simply let us know at info@nydhi.com and we will refund you the difference. If you have not made your purchase yet, please email us at info@nydhi.com and we will match the lower price upon verification. This price match guarantee is only valid for the exact same model (including model year), sold by an authorized retailer located in the United States, and must be a verifiable advertised price. This price match guarantee does not apply to coupon sales. Prices to be matched must be the final sale price, including freight and taxes. If you have any questions, please email info@nydhi.com.

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