Return/Cancellation Policy

Nydhi offers a 30-day conditional return policy for all of its products except Badminton Shuttlecock. Any "unused" products may be returned and requested for refund within 30 days of the order completion date. Original Shipping fees and any merchant fees if paid thru Credit/Debit card will not be refunded. Payment providers charge us fee when customer places an order and they will not waive the fee even if the order is cancelled. So we have strict return policy as our profit margins are too low.

Exchanges can only be accepted for items that remain in the new, unused condition, with all original packaging intact. Any items showing signs of usage or opened packaging will not be accepted.

Unused products more specifically means:

Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Nydhi, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

All Other Items except shuttlecock: must remain in new condition, with original packaging, unopened, and with all tags and/or stickers intact.

Badminton Shuttlecock are not eligible for returns. However there are few exceptions and will be decided on case to case basis. We request you to send us an email at sales@nydhi.com

All Returns/Exchange must be sent back to Nydhi, in a shipping box, using pre-paid shipping, insured, with a tracking number to the address below. All Returns/Exchange must also have the order number or a return authorization code written on the outside of the shipping box, any that do not have this code will be returned to sender at sender's expense. In order to receive a Returns/Exchange authorization code, the buyer must contact Nydhi and receive a return authorization code at returns@nydhi.com. 

For all returns, the customer must contact us at sales@nydhi.com within the 30 day period, from the order completion date, for detailed instructions and also to receive a return authorization code. If an item is determined defective, it can be exchanged or returned for a replacement item or a refund.

  

Exceptions:

1. Defective Products: If you receive a defective or damaged product, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

2. Shipping Errors: If we shipped you the wrong item, we will arrange for the correct item to be sent to you at no additional cost.

  

For order Cancellation, the customer must contact us at sales@nydhi.com. There is a restocking fee of around 5% if order is paid thru Credit/Debit card. If your payment is still not captured by us, there wont be any fee and entire amount will be refunded.

  

Ways to avoid Merchant fees on cancelled orders is to make payment thru Direct Payment method (Zelle, Venmo or Check). We will refund your amount and its 100% safe and all our customers love it.