How do I return an item?
Nydhi offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned and requested for refund within 30 days of the order completion date. Original Shipping fees and any merchant transaction fees if paid thru Credit/Debit card (3%) will not be refunded. Service providers charge us 3% fee when customer places an order and they will not waive the 3% fee even if the order is cancelled. So we have strict return policy as our profit margins are too low.
Ways to avoid Merchant fee of 3% on return products is to make payment thru Direct Payment method (Zelle, Venmo, Pop Money or Check). We will refund your amount and its 100% safe and all our customers love it.
Exchanges can only be accepted for items that remain in the new, unused condition, with all original packaging intact. Any items showing signs of usage or opened packaging will not be accepted.
Unused products more specifically means:
Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Nydhi, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.
All Other Items: must remain in new condition, with original packaging, unopened, and with all tags and/or stickers intact.
All Returns/Exchange must be sent back to Nydhi, in a shipping box, using pre-paid shipping, insured, with a tracking number to the address below. All Returns/Exchange must also have the order number or a return authorization code written on the outside of the shipping box, any that do not have this code will be returned to sender at sender's expense. In order to receive a Returns/Exchange authorization code, the buyer must contact Nydhi and receive a return authorization code at firstname.lastname@example.org.
For all returns, the customer must contact us at email@example.com within the 30 day period, from the order completion date, for detailed instructions and also to receive a return authorization code. If an item is determined defective, it can be exchanged or returned for a replacement item or a refund.
How can i cancel an order?
For order Cancellation, the customer must contact us at firstname.lastname@example.org. There is a restocking fee of 3% if order is paid thru Credit/Debit card. Service providers charge us 3% fee when customer places an order and they will not waive the 3% fee even if the order is cancelled. So we have strict order cancellation policy as our profit margins are too low.
Ways to avoid Merchant fee of 3% on cancelled orders is to make payment thru Direct Payment method (Zelle, Venmo, Pop Money or Check). We will refund your amount and its 100% safe and all our customers love it.