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Frequently Asked Questions
1. What is your return policy for rackets?
Rackets can be returned within 30 days only if they are unused, unopened, and the manufacturer’s plastic wrap on the handle is fully intact. The original cover and all tags must be included.
2. Are custom-strung rackets returnable?
No. If NYDHI strings a racket at your request, it becomes a customized product and is final sale, even if unused.
3. Why can’t I return a custom-strung racket?
Stringing alters the racket from its factory condition, making it non-resellable as new. All major brands and retailers follow the same policy.
4. My strings look uneven or slightly misaligned. Is this a defect?
No. String movement or uneven spacing—especially with textured or hard-feeling strings such as BG80 Power, BG80, or BG65Ti—is normal. Strings may shift during shipping or tension release and can be straightened manually.
5. What qualifies as a defect?
A defect must be a clear manufacturer issue confirmed by NYDHI or, for Yonex rackets, Yonex USA Warranty. The following are not considered defects:
- String movement or misalignment
- Minor cosmetic alignment variations
- Tension feel differences
- Grommet marks from normal stringing
6. How do I submit a warranty claim for Yonex rackets?
All structural defect claims for Yonex rackets must be evaluated by Yonex USA Warranty in California. NYDHI will guide you, but the final decision is made by Yonex.
7. What items are not returnable?
- Custom-strung rackets
- Shuttlecocks
- Used or worn products
- Opened apparel or accessories
- Rackets strung by a third party
- Shoes with any sign of court use
- Any item not in original packaging
8. Who pays for return shipping?
Customers are responsible for return shipping unless NYDHI confirms a defect before the return is shipped.
9. How can I avoid merchant fees on returns or cancellations?
Use our Direct Payment Option (Zelle / Venmo / Check) to avoid credit card merchant fees and restocking charges.
10. How do I request a return authorization?
Email info@nydhi.com within 30 days of your order completion date. You will receive instructions along with a Return Authorization Code (RAC).
LingMei 90 Badminton Shuttlecock (Goose Feather)
Experience elite performance with BWF-approved LingMei 90 shuttlecocks. Featuring Grade A goose feathers, composite cork head, and precision machine assembly for consistent flight patterns. Built with carefully selected thick natural feathers, durable construction, and perfect string work for enhanced stability and clear impact sound.
Specifications:
- QUANTITY: 12 Badminton Shuttles per Tube
- SPEED: 76, 77, 78
- FLIGHT: A+
- DURABILITY: A+
- HITTING FEEL: A+
- FEATHER: Grade A Goose feather
- BASE: Composite Cork
Recommendation: We highly recommend Humidome shuttlecock humidifier as feather shuttlecock became expensive. Shuttlecock durability is better after using this product.
Order Processing Time: We usually take 2 to 4 days to process the order and then ship it. Custom racket stringing may take upto 4 days. If more time is needed, then we will reach out to you over phone or email.
Delivery Time: Orders will be shipped as per the shipping method what customers chose while placing order. However the carrier provided dates are just tentative dates and the delivery time may get effected due to several reasons. NYDHI is not responsible for delivery times after the package is shipped. For any concerns, customers should call the carrier directly and check with them for delivery times.
Damaged Items: Carriers will take utmost care to deliver the packages safely. However due to unforeseen circumstances package may get damaged. In this case, customers should get in touch with our customer support team and we will take care of it. All the items are insured and your money is safe. Having NYDHI Shipping Protection will speed up the process of getting replacement items.
Missing Items after delivery: Carriers will take utmost care to deliver the packages safely and to correct address. If items are missing after delivery, NYDHI is in no way responsible. Please select Signature Confirmation option if delivery location is not safe. Customers should contact the carrier company (UPS, USPS, FEDEX) and check if package is delivered to correct address. For any disputes, customer should contact the credit card company. However exceptions apply if carrier confirms if package is delivered to wrong address and NYDHI will work with the customer to resolve the issue.
Nydhi offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned and requested for refund within 30 days of the order completion date. Original Shipping fees and any merchant transaction fees if paid thru Credit/Debit card (5%) will not be refunded. Service providers charge us 5% fee when customer places an order and they will not waive the 5% fee even if the order is cancelled. So we have strict return policy as our profit margins are too low.
Ways to avoid Merchant fee of 5% on return products is to make payment thru Direct Payment method (Zelle, Venmo, Pop Money or Check) using 'Save 5% using Zelle / Venmo' option. We will refund your amount and its 100% safe and all our customers love it.
Exchanges can only be accepted for items that remain in the new, unused condition, with all original packaging intact. Any items showing signs of usage or opened packaging will not be accepted.
Unused products more specifically means:
Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Nydhi, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.
All Other Items: must remain in new condition, with original packaging, unopened, and with all tags and/or stickers intact.
All Returns/Exchange must be sent back to Nydhi, in a shipping box, using pre-paid shipping, insured, with a tracking number to the address below. All Returns/Exchange must also have the order number or a ,return authorization code written on the outside of the shipping box, any that do not have this code will be returned to sender at sender's expense. In order to receive a Returns/Exchange authorization code, the buyer must contact Nydhi and receive a return authorization code at returns@nydhi.com.
For all returns, the customer must contact us at sales@nydhi.com within the 30 day period, from the order completion date, for detailed instructions and also to receive a return authorization code. If an item is determined defective, it can be exchanged or returned for a replacement item or a refund.
2. How can i cancel an order?
For order Cancellation, the customer must contact us at sales@nydhi.com. There is a restocking fee of 5% if order is paid thru Credit/Debit card. Service providers charge us 5% fee when customer places an order and they will not waive the 5% fee even if the order is cancelled. So we have strict order cancellation policy as our profit margins are too low.
Ways to avoid Merchant fee of 5% on cancelled orders is to make payment thru Direct Payment method (Zelle, Venmo, Pop Money or Check) using 'Save 5% using Zelle / Venmo' option. We will refund your amount and its 100% safe and all our customers love it.
Warranty Protected ✅ - Verified by Authorized Yonex Dealer (NYDHI)
Yonex provides one year Manufacturer Warranty for all Rackets purchased. This warranty covers Manufacturer defects only and does not cover accidental damage. String breakage is not covered under warranty. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Yonex decides that a racket has a Manufacturer defect,Yonex USA will provide a new racket (frame only). Customer will ship the racket to Yonex USA if the racket is purchased from Nydhi. Please do not cut the string as this voids all warranty. The entire process usually takes approximately 3-4 months.
Victor Badminton Rackets
Victor provides one year Manufacturer Warranty for all Rackets purchased. This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Victor decides that a racket has a Manufacturer defect, Victor Canada will provide a new racket (frame only). Customer will ship the racket to Victor Canada if the racket is purchased from Nydhi. Please do not cut the string as this voids all warranty. The entire process usually takes approximately 3-4 months.
Instructions for Warranty
1. Racket should be shipped to the manufacturer (Yonex/Victor). Email us at info@nydhi.com for the manufacturer address.
2. Without cutting or removing the strings from racket, please package the racket in its original packaging.
3. Ship the package to the Manufacturer address. It is recommended to use a courier with a tracking number.
4. Include a copy of the invoice or packing slip with order.
5. Your warranty will be processed within 3-4 months upon receipt of package. This includes time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket.
Badminton Shoes are guaranteed for 1 month from date of consumer purchase against manufacturers defects in materials and workmanship only.


